Políticas de envio

 

¡ENVIO GRATIS PARA COMPRAS SOBRE LOS $20.000!  para algunas comunas de la Provincia de Santiago


Despachos en la Provincia de Santiago:  hasta  72 hrs hábiles, Despachos Express todas las compras realizadas hasta las 13:00 hrs ¡Recibes el mismo Dia! El lapso de entrega de estas compras es hasta las 23:30 hrs aproximado.

Retiros en Tienda Santiago: De 24 a 48 hrs hábiles, deben esperar el correo de confirmación que indica que el pedido ya esta disponible para retiro. (tienen lapso de retiro de 30 dias hábiles, pasados esos dias su pedido será retornado a nuestra bodega central).

Envios a regiones: Desde 72hrs hábiles.

• Retiros en Villa Alemana: En 72hrs hábiles. deben esperar el correo de confirmación que indica que el pedido ya está disponible para retiro. Dirección de retiro Almte. Latorre 84, local 6 Villa Alemana (Jugueteria Super kids). Horario de atención de Lunes a Viernes de 10:00 a 19:00 hrs, Sábados de 11:00 a 19:00hrs (Domingo CERRADO).

 

 

 


Despachos en Provincia de Santiago


• Entregamos con servicio propio. Nuestros repartidores utilizan todos los implementos de seguridad necesarios y toman las medidas sanitarias pertinentes al caso. Cuidamos a nuestros clientes y colaboradores.

 

• Una vez el pedido salga a ruta de despacho se le informara a su correo el día y horario aproximado de entrega, podrá hacer seguimiento de su pedido.

 

• La tienda se compromete a realizar 2 intentos de entrga. En caso de no encontrarse moradores en domicilio, dirección errada por cliente, dirección inaccesible u otros motivos similares, la tienda se compromete a llamar directamente al cliente al fono de contacto para que el segundo intento de entrega pueda ser coordinado y gestionado en los horarios de reparto de la tienda para realizar el correcto cumplimiento de la entrega.

 

• En caso de que ambos intentos de entrega fuesen infructuosos por parte del cliente, el cliente debe contactarse para que se vean las alternativas posibles para su pedido o en su defecto cancelar nuevamente el costo de despacho, Si desea cancelar la compra, se realizará la devolución de su dinero mediante transferencia en un lapso de 10 dias habiles, restando los $2.500 del despacho realizado erróneo, también podrá optar por retirar en una de las tiendas físicas.

 

• Las entregas en departamentos se realizan exclusivamente en la conserjería. Por favor, notifica al conserje de turno para que esté al tanto de que entregaremos tu compra y pueda informarte. Al recibir tu pedido, es esencial que lo revises; solo si estás satisfecho, acepta la entrega. Una vez que tú o alguien en tu nombre reciba el pedido, se considerará entregado conforme.

 

Colina,San Bernardo y Lo Barnechea despacho por $4.990. 

 

Envíos a regiones

Realizamos envíos a region con servicio de encomienda Alaxpress. El valor del envío depende del peso volumétrico del producto, el cual podras visualizar en nuestra web antes de pagar. El peso maximo de envio a regiones son 75 kilos, si su pedido sobrepasa este limite se cotizara con servicios externos de carga pesada y los precios seran de acuerdo al volumen del pedido, el cual sera informado por correo o whatsapp para la aceptacion o rechazo del cobro. En caso de rechazo se anulara la compra y se hara la devolucion del pago.  Los envíos se realizan de Lunes a Viernes y el lapso estimado de entrega a Regiones son hasta 72hrs Hábiles, una vez entregada su compra al servicio de encomienda se le enviara a su correo el número de seguimiento para que pueda monitorear el estado de tu encomienda.

 

LAPSOS DE ENTREGA.PDF

 

Envios con productos dañados o en malas condiciones


• En caso de que un producto sea de naturaleza frágil, y llegue a destino final en malas condiciones, debe ser notificado dentro del plazo de 24Hrs desde entregado el producto,  El seguro cubre el reembolso de productos dañados o con merma sólo en el caso de que el empaque adecuado también haya sido dañado, y se demuestre de manera evidente y con fotos que la empresa de Courier maltrató el empaque. Para estos casos, es de gran importancia notificarlo en el lapso mencionado.


• Les recomendamos que antes de firmar cualquier comprobante de entrega, revisen que su producto haya llegado en condiciones óptimas o, en caso contrario, rechazar la entrega.


Comunas disponibles para envío express

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