Envíos a la provincia de Santiago.

Hasta 72 horas hábiles**

Servicio de encomienda propio.

  • Realizamos servicios a las comunas de Cerrillos, Cerro Navia, Conchalí, El Bosque, Estación Central, Huechuraba, Independencia, La Cisterna, La Florida, La Granja, La Pintana, La Reina, Las Condes, Lo Espejo, Lo Prado, Macul, Maipú, Ñuñoa, Pedro Aguirre Cerda, Peñalolén, Providencia, Pudahuel, Puente Alto, Quilicura, Quinta Normal, Recoleta, Renca, San Joaquín, San Miguel, San Ramón, Santiago y Vitacura.
  • Los envíos a comunas no mencionadas anteriormente serán despachadas con el servicio externo Alasxpress, con un costo aparte y un límite de 75 Kg.
  • El despacho a las comunas de Colina, San Bernardo y Lo Barnechea serán por $4.990.
  • Una vez el pedido salga a ruta de despacho, se le informará a su correo el día y horario aproximado de entrega, podrá hacer seguimiento de su pedido.
  • La tienda se compromete a realizar 2 intentos de entrega. En caso de no encontrarse moradores en domicilio, dirección errada por cliente, dirección inaccesible u otros motivos similares, la tienda se compromete a llamar directamente al cliente al fono de contacto para que el segundo intento de entrega pueda ser coordinado y gestionado en los horarios de reparto de la tienda para realizar el correcto cumplimiento de la entrega.
  • En caso de que ambos intentos de entrega fuesen infructuosos por parte del cliente, el cliente debe contactarse para que se vean las alternativas posibles para su pedido o en su defecto cancelar nuevamente el costo de despacho, Si desea cancelar la compra, se realizará la devolución de su dinero mediante transferencia en un lapso de 10 días hábiles, restando los $2.500 del despacho realizado erróneo, también podrá optar por retirar en una de las tiendas físicas.
  • Las entregas en departamentos se realizan exclusivamente en la conserjería. Por favor, notifica al conserje de turno para que esté al tanto de que entregaremos tu compra y pueda informarte. Al recibir tu pedido, es esencial que lo revises; solo si estás satisfecho, acepta la entrega. Una vez que tú o alguien en tu nombre reciba el pedido, se considerará entregado conforme.
  • ACTUALIZACIÓN pedidos realizados durante Cyber Monday y Pethome Days 2024:  Durante temporadas especiales los plazos de entrega se verán modificados, los envíos normales realizados antes de las 16:40 horas se demorarán 5 días hábiles.

Envíos a regiones.

2 días hábiles

  • El valor del envío depende del peso volumétrico del producto, el cual podrás visualizar en nuestra web antes de pagar.
  • El peso máximo de envío a regiones son 75 kilos, si su pedido sobrepasa este límite se cotizará con servicios externos de carga pesada y los precios serán de acuerdo al volumen del pedido, el cual será informado por correo o WhatsApp para la aceptación o rechazo del cobro, en caso de rechazo se anulará la compra y se hará la devolución del pago.
  • Los envíos se realizan de lunes a viernes (días hábiles) y el lapso estimado de entrega a Regiones (varía segun la región), una vez entregada su compra al servicio de encomienda se le enviará a su correo el número de seguimiento para que pueda monitorear el estado de su encomienda.
  • Envíos con productos dañados o en malas condiciones: En caso de que un producto sea de naturaleza frágil, y llegue a destino final en malas condiciones, debe ser notificado dentro del plazo de 24 horas desde entregado el producto, El seguro cubre el reembolso de productos dañados o con merma solo en el caso de que el empaque adecuado también haya sido dañado, y se demuestre de manera evidente y con fotos que la empresa de Courier maltrató el empaque. Para estos casos, es de gran importancia notificarlo en el lapso mencionado.
  • Les recomendamos que antes de firmar cualquier comprobante de entrega, revisen que su producto haya llegado en condiciones óptimas o, en caso contrario, rechazar la entrega.

Retiro en Tienda de Santiago.

2 días hábiles

José Toribio Medina #99, Santiago Centro, RM.

  • Deben esperar el correo de confirmación que indica que el pedido ya está disponible para retiro.
  • Tienen lapso de retiro de 30 días hábiles, pasados esos días su pedido será retornado a nuestra bodega central).
  • Nuestro horario de atención es de lunes a sábado, de 11:00 a 19:00 horas.

Punto de retiro Villa Alemana.

2 días hábiles

 Nueva dirección: Av. Valparaíso 647, Villa Alemana, R. de Valparaíso.

  • Deben esperar el correo de confirmación que indica que el pedido ya está disponible para retiro.
  • Horario de atención de lunes a sábado de 10:00 a 18:30 horas.

**Se entenderá que son días hábiles los no feriados y horas hábiles, las que median entre las ocho y las veinte horas (equivalente a día hábil de trabajo).**

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.